Customer Care

WELCOME TO CLOON KEEN ATELIER CUSTOMER CARE.

PLEASE SEE ANSWERS TO FREQUENTLY ASKED QUESTIONS BELOW. HOWEVER, IF YOU HAVE OTHER ENQUIRIES OR WOULD PREFER TO CONTACT US DIRECTLY, PLEASE EITHER EMAIL HELP@CLOONKEENATELIER.COM OR CALL OUR HELP DESK ON +353 91 565 736.

 

FAQ:

SHOPPING ONLINE

WHAT ARE THE SHIPPING COSTS?

STANDARD SHIPPING WITHIN IRELAND €5.00
STANDARD SHIPPING TO UK €10.00
STANDARD SHIPPING WITHIN EUROPE (BELGIUM, FRANCE, GERMANY, LUXEMBOURG & NETHERLANDS) €15.00

HOW DO I PURCHASE A PRODUCT ONLINE?

SELECT EITHER PERFUME, HOME FRAGRANCE OR BODY CARE FROM THE MENU ON THE LEFT-HAND SIDE OF THE PAGE. THIS WILL DISPLAY THE PRODUCTS THAT ARE AVAILABLE TO PURCHASE IN THAT CATEGORY. BY SCROLLING OVER THE PRODUCT YOU WILL SEE ITS NAME AND PRICE. CLICK ON THE DESIRED ITEM. THIS WILL DISPLAY THE PRODUCT DETAILS ON THE NEXT PAGE. IF YOU WISH TO PURCHASE THE PRODUCT, SELECT THE 'ADD TO CART' BUTTON. THE NUMBER OF ITEMS IN YOUR SHOPPING CART WILL APPEAR IN THE ‘SHOPPING CART’ MENU ITEM ON THE LEFT-HAND SIDE OF THE PAGE. THE PURCHASE THEN CAN BE COMPLETED BY SELECTING THE ‘CHECKOUT’ BUTTON THAT APPEARS UNDER THE PRODUCT DESCRIPTION OR SELECTING THE 'SHOPPING CART' MENU ITEM ON THE LEFT-HAND SIDE OF THE PAGE. TO CHANGE THE NUMBER OF ITEMS IN YOUR CART, SIMPLY CHANGE THE QUANTITY IN THE BOX PROVIDED. TO DELETE THE ITEM, SELECT THE BIN ON THE RIGHT-HAND SIDE OF THE PRODUCT'S PRICE. THEN PRESS THE 'UPDATE SHOPPING CART' BUTTON. IF YOU ARE SATISFIED WITH THE ITEMS AND PRICES IN THE SHOPPING CART, PRESS ‘ESTIMATE SHIPPING AND TAX’ BUTTON. NEXT, SELECT YOUR COUNTRY AND STATE IN THE DROP DOWN MENUS FOLLOWED BY YOUR POSTAL CODE (IF AVAILABLE). THEN PRESS THE 'GET A QUOTE' BUTTON. THIS WILL INFORM YOU OF THE SHIPPING CHARGES. CLICK ON THE ROUND BUTTON BESIDE THE SHIPPING TOTAL TO AGREE WITH THE CHARGE. THEN SELECT 'UPDATE TOTAL'. TO PROCEED WITH THE ORDER CLICK ON THE 'PROCEED TO CHECKOUT' BUTTON, WHICH IS FOUND UNDER THE ORDER TOTAL ON THE RIGHT-HAND SIDE OF THE PAGE UNDER THE 'GRAND TOTAL'. THIS WILL THEN TAKE YOU TO THE ‘CHECKOUT’ PAGE. EITHER LOGIN WITH THE DETAILS FROM A PREVIOUS VISIT, CHECKOUT AS A GUEST OR REGISTER YOUR DETAILS WITH CLOON KEEN ATELIER FOR A QUICKER CHECKOUT EXPERIENCE ON YOUR NEXT VISIT. FILL IN YOUR BILLING ADDRESS DETAILS.  IF THE SHIPPING ADDRESS IS DIFFERENT FROM YOUR BILLING ADDRESS, PLEASE SELECT ‘SHIP TO DIFFERENT ADDRESS’ BUTTON. A GIFT OPTION IS AVAILABLE UNDER SECTION 4 SHIPPING METHOD. TO AVAIL OF THE GIFT OPTION, CHECK THE 'ADD GIFT OPTIONS' AND THEN SELECT 'THIS IS A GIFT'. A MESSAGE CAN THEN BE ENTERED TO THE RECIPIENT IN THE BOX PROVIDED. IF YOU ARE NOT SENDING A GIFT, SIMPLY PRESS CONTINUE TO AGREE TO THE SHIPPING COST. FINALLY, TO PROCEED WITH A PAYMENT PRESS ‘CONTINUE WITH ORDER’. YOU WILL THEN BE REDIRECTED TO A SECURE PAYMENT SITE WHERE YOU WILL BE ASKED FOR YOUR CREDIT CARD DETAILS.

CANDLES

HOW DO CAN MAXIMISE THE BURN TIME OF MY CANDLE?

THE BEST WAY TO BURN A CLOON KEEN ATELIER CANDLE IS TO BURN IT THREE TO FOUR HOURS AT A TIME. THIS WILL ENSURE THAT THE WAX POOL WILL EXPAND AND THERE WILL BE NO WASTED WAX IN THE CONTAINER. WE ALSO RECOMMEND THAT THE WICK IS TRIMMED TO 5 MM. THIS WILL PREVENT SOOTING WHILE MAINTAINING AN EVEN BURN. FINALLY, BECAUSE THE WICKS ARE MADE FROM COTTON FIBRE, THEY MAY LEAN TO ONE SIDE AS THE CANDLE BURNS. TO COUNTERACT THIS, SIMPLY CENTRE THE WICK WITH A SPENT MATCH WHEN THE CANDLE HAS BEEN EXTINGUISHED AND THE WAX IS STILL LIQUID.

HOW DO I SAFETLY BURN MY CANDLE?

PLEASE FOLLOW THESE SAFETY GUIDELINES WHEN BURING A CANDLE:
1. REMOVE ALL OUTER PACKAGING BEFORE YOU USE YOUR CANDLE.
2. NEVER LEAVE A BURNING CANDLE UNATTENDED.
3. KEEP OUT OF REACH OF CHILDREN AND PETS.
4. DO NOT PLACE IN A DRAUGHT.
5. KEEP AWAY FROM FLAMMABLE MATERIALS AND SURFACES THAT MAY BE DAMAGED BY HEAT.
6. PLACE ON EVEN NON-FLAMMABLE SURFACE.
7. DO NOT MOVE THE CANDLE WHEN IT IS LIT OR WHILE THE WAX IS MELTED.
8. KEEP THE CANDLE FREE FROM FOREIGN OBJECTS (SPENT MATCHES, WICK CLIPPINGS, ETC.).
9. ALWAYS TRIM THE WICK TO 5 MM BEFORE RELIGHTING THE CANDLE AND THEN STRAIGHTEN AND CENTRE THE WICK AFTER EXTINGUISING IT.
10. BURN CANDLE 3-4 HOURS AT A TIME.
11. DISCARD THE CANDLE WHEN WAX IS APPROX. 15 MM FROM THE BOTTOM OF THE CONTAINER.
12. DO NOT PLACE ON OR NEAR A HEAT SOURCE.

OPENING HOURS

WHAT ARE THE OPENING HOURS OF CLOON KEEN ATELIER GALWAY?

OUR OPENING HOURS:
MONDAY - SATURDAY, 10:00 AM-6:00 PM
SUNDAY, CLOSED